REFUND POLICY
At Nimbus™, we are committed to ensuring that you are completely satisfied with your purchase. If there is an issue with your product, we’re here to help! Please read our refund policy carefully.
30-Day Refund Policy for Faulty Goods
If you receive a faulty or defective product, you are eligible for a refund or replacement within 30 days of the purchase date.
To initiate a return or refund, please contact us at support@noxnimbus.com with the following information:
- Your order number.
- A detailed description of the issue.
- Photos or videos showing the fault or defect.
Conditions for Refunds
Refunds will only be issued if:
- The product is deemed faulty or defective upon inspection.
- The return request is made within 30 days of the purchase date.
Please Note:
- Products must be returned in their original packaging.
- Shipping fees for returns may apply unless the product is defective.
Non-Refundable Items
We do not accept returns or issue refunds for:
- Products damaged due to misuse or mishandling.
- Change of mind after purchase.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to your original method of payment within 7–10 business days.
Exchanges
If you wish to exchange a defective product for the same item, please contact us. Exchanges are subject to product availability.
Contact Us
For any questions about refunds or returns, please reach out to our support team at support@noxmimbus.com.
Thank you for choosing Nimbus™! We value your satisfaction and are committed to resolving any issues promptly.